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          SPEND $75 OR MORE AND RECEIVE FREE SHIPPING NATIONWIDE!!!

FAQ

❁BEFORE YOU PURCHASE  ❁TESTING OUR PRODUCTS  ❁THE SIZE OF OUR SOAP BARS  ❁SHIPPING INFORMATION  ❁NZ GST

BEFORE YOU PURCHASE

Make sure you get a chance to go through our refund policy, privacy policy and terms of service. They can also be located on the bottom of the check out page. If you have any questions, send us a message and we'll help you out. 

TESTING OUR PRODUCTS

We all have different skin types, tastes, preferences and even though we’ve trialed every single product with our trusty testing group, we still recommend that you do a patch test first.  For safety, the buyer/user must ensure that they have checked the ingredients list before use. If irritation occurs, discontinue use immediately. 

THE SIZE OF OUR SOAP BARS

Not all our soaps are going to look or weigh the same. Our soaps are handcrafted and hand cut. Weights will vary from bar to bar and batch to batch. That is the nature of a handmade product. Most of our soaps can range from 109 to 160 grams.  For simplicity, our prices are based upon the lowest bar weight per batch. Any soap weighing more is a bonus for the price paid. Handcrafted soap will continue to evaporate water and will continually lose weight. However, this makes for a finer, longer lasting soap bar despite the weight. 

 

SHIPPING INFORMATION

Processing:

Orders are processed 7 days a week, with the exclusion of New Zealand public holidays. Orders will be processed within 24 business hours. Once picked up by our courier, parcels within NZ will be delivered in 1-3 working days. For orders placed and processed on the weekend, you will receive a completed order notification, however your item will not ship until Monday.

About Shipping Options:

  • Courier Post – (New Zealand Only) Tracked signature required delivery option.
  • International Air – An UNTRACKED freight option. No tracking or delivery updates are available. For packages up to 2kg, with an order value no greater than $250. Delivery is only available to select countries.
  • International Air Satchel – (TRACKED) Tracking updates at dispatched and delivered. Available for packages up to 2kg, with an order value no greater than $250. Delivery is only available to select countries.
  • International Courier – Signature required delivery with full tracking updates. Delivery time of 2-6 working days.

 

WHAT WILL IT COST:

NEW ZEALAND:

  • Delivered by Courier Post.
  • $7 Nationwide (Non-Rural) 
  • $12 Nationwide (Rural)
  • 1-3 working days delivery time to most areas. Rural deliveries occur an additional 1-3 working days delivery time.
  • Courier Post can deliver to P.O Boxes across New Zealand.

 

INTERNATIONAL: - Up to 2kg, with an order value no more than $250 NZD

  • New Zealand Post International Air (UNTRACKED) 3-10 working days delivery time.
  • New Zealand Post International Air Satchel (TRACKED) 3-10 working days delivery time.
  • New Zealand Post International Courier (TRACKED) 2-6 working days delivery time.

If your shipping option is not available or entered incorrectly, your parcel will be held until the correct payment has been made. Please note not all delivery options are available to every country.

CAN I TRACK MY ORDER?:

Every order will be given a delivery tracking number, which will be included with your order dispatch notification email. Simply click the link and all available tracking information for your order will be displayed. Please note International Air is a non-track-able freight option, the only update you will receive is when your order is dispatched.

DELIVERY CHARGES:

The delivery charges do not include any applicable importation charges, such as taxes, duties and other customs charges. When delivery is to a country other than New Zealand, you are responsible for all such taxes and duties.

We do not guarantee that taxes and duty will not be levied and in the event of this happening they are the responsibility of you, the purchaser.  Every legal effort is made by www.allblackshop.com to minimise the likelihood of local (destination country) taxes and duties being imposed.  If you, the customer, refuses to pay the customs duties, the goods will be returned to www.allblackshop.com, at which point we will then refund the order less any freight and customs charges incurred. Please visit the New Zealand Customs Service Website for more information on customs fees.

INTERNATIONAL CUSTOMERS - Any importation charges, such as taxes, duties and other customs charges, incurred by your order are the responsibility of you, the purchaser.

NEW ZEALAND GOODS AND SERVICES TAX (GST)

All our prices include NZ gst. A payment receipt will be issued to all our customers on receipt of payment.

 

A CURRENCY CONVERTER CALCULATOR CAN BE FOUND HERE

 

 

 

 

 



 

 

 

WE NOW OFFER INTERNATIONAL SHIPPING! YAYYYYY!!!!

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