TERMS AND POLICIES
By using and purchasing through this site, you automatically acknowledge and agree to our terms and conditions. We reserve the right to change these terms at any time.
Please understand that we are a small business and cannot be responsible for packages that are shown delivered but go missing. The above information is not to just remove ourselves from liability but is the result of the fact that we also have no recourse to resolve the situation financially. Production at our level is very costly and the time and effort we put into the business is also very valuable. We will do anything in our power to resolve any and all situations and work on your behalf to resolve any situations that may arise.
Product Refunds will be determined on an individual basis. Please keep in mind that every scent is perceived differently per person. We do our best to describe the scents based upon the fragrance and essential oils that are used and descriptions given by the manufacturers. No refunds will be given based on scent. Also note that even unfragranced soap will have a slight scent due to ingredients used. No added fragrance or essential oils are added to the unfragranced soaps. On occasion, an unfragranced soap bar may absorb scent based on the soap surrounding it on the curing rack. We develop our recipes based on what works for our dry/sensitive skin, our family’s skin, and what works in our water. Not only do all people have different skin types but we also use different water (soft, hard, etc.). Both factors will affect how our handcrafted soap (designed to be more luxurious for the skin instead of just cleansing) will bubble and suds and also affect how our skin feels after use. Our soaps have been tested by many different people in many different regions with great results.
Absolutely NO RETURNS due to the fact that soap is a personal product and even unopened, we choose not to resell the product since it has been out of our supervision.
Orders cannot be canceled once they have been shipped.
We reserve the right to cancel any unshipped order.
Not all soaps are created equally. Our soaps are handcrafted and hand cut. Weights will vary from bar to bar and batch to batch. That is the nature of a handmade product. Most of our soaps will range from 4 ounces to 7 ounces For simplicity, our prices are based upon lowest bar weight per batch. Any soap weighing more is merely a bonus for the price paid. Handcrafted soap will continue to evaporate water and will continually lose weight. However, this makes for a finer, longer lasting soap bar despite the weight.
The Ingredients We Use In Our Soaps:
We use high-quality oils and often organic oils and butters in our soap recipes. Note ingredients for each product listed to know exactly what is in the product you are purchasing. All soaps contain sodium hydroxide (lye). However, the sodium hydroxide is neutralized in the saponification process. Soap cannot be made without sodium hydroxide. We scent our soaps with fragrance oils or essential oils. Please use caution whenever using a body product containing essential oils. Be informed and know what essential oils may affect your body and medical issues. We follow the safe recommended usage rates of fragrance and essential oils from the manufacturer in our recipes. Our information concerning phthalate products may change over time without notification. Suppliers often change this information on their site without notification to us also. The strength of the scent after cure will vary so some soaps will have a lighter or stronger scent than others. We color our soaps using micas, oxides, pigments, natural herbal colorants, and titanium dioxide which is a naturally occurring whitening agent. Some colorants will ‘bleed’ some of their colour. This is normal. We only use biodegradable plastic-free glitter for our products. We also top our soap with natural ingredients on occasion. All toppings typically wash off with the first use. We use various liquids in our soaps. Most often we use coconut milk to keep our products vegan. However, we occasionally use buttermilk, cow's cream, goat's milk, etc.. We occasionally use honey, coffee, teas, herbs, spices, pumpkin, and more to make specialty soaps.
ALLERGY WARNING: We use a variety of ingredients in our products. At some point, one ingredient may have been in contact with another ingredient. This would be similar to a warning that says "This product has been processed in a facility that also processes ______". Please contact us if you have more questions.
GENERAL PRODUCT WARNINGS AND CAUTIONS:
It is the responsibility of the user of the products to use the products properly. Always be aware of personal allergies and irritations. Spot test all skin products prior to full use. If any products cause irritation, discontinue use immediately and consult a physician. LE MASINA LTD is not responsible for injuries or accidents.